📦 Exchange Policy – Modgil Store
At Modgil Store, we value your satisfaction and want to make sure you get exactly what you ordered. Please read our exchange policy carefully before making a request.
🔁 When is Exchange Allowed?
We offer exchanges only in the following cases:
- You received the wrong item or model.
- There is a fitting issue (e.g., phone case doesn’t fit the model you selected).
🎥 Unboxing Video is Mandatory
To be eligible for an exchange, you must provide an unboxing video that:
- Shows the sealed package being opened.
- Clearly displays the issue with the product.
⚠️ No exchange will be accepted without a proper unboxing video.
📩 How to Request an Exchange
- Record the unboxing video while opening your package.
- Contact us within 24–48 hours of delivery via email or WhatsApp.
- Share: The unboxing video (file or link), Your order ID, A brief explanation of the issue.
Once our team reviews and approves your request, we’ll guide you through the exchange process.
Processed on the same date of placing the order and that order will get delivered to your end within 5 to 7 working days.
Replacement Time Frame: If replacements are accepted, then It will get delivered to you within 5-7 working days.
Refund policy: Only exchange available. No refunds will be processed.
Exchange policy: We have a 7-days of exchange policy
Shipping policy: Product are processed on the same date of palcing the order and that order will get delivered to your end within 3 to 5 working days