Refund, Return & Exchange Policy
At Modgil Store, we take pride in offering quality products and ensuring customer satisfaction. Please read our policy carefully before making a purchase.
No Refund & No Return Policy
We strictly follow a No Refund and No Return policy on all orders. Once a product is purchased and delivered, it cannot be returned or refunded under any circumstances.
Exchange Policy (Only in Valid Cases)
We only offer exchange in the following situations:
• If you receive a wrong product (different from what you ordered)
• If the product delivered is defective or damaged
Mandatory Requirements for Exchange
To be eligible for an exchange, the following conditions must be met:
• A proper unboxing video is mandatory
• The video must clearly show the parcel being opened from the start
• It should clearly display the issue (wrong or damaged item)
• The issue must be reported to us within 24 hours of delivery
• The product must be unused, unwashed, and in original condition
• All original packaging, tags, and accessories must be intact
Non-Eligible Cases for Exchange
We do not accept exchange requests in the following cases:
• No unboxing video provided
• Request raised after 24 hours of delivery
• Product used, damaged by the customer, or not in original condition
• Change of mind after purchase
• Dislike of product, color, design, or material
• Minor differences in color due to lighting or screen settings
Exchange Process:
• Once your request is approved, we will initiate the exchange process
• The customer may be required to ship the product back or follow instructions provided by our team
• Exchange will be processed after proper verification of the product
• Delivery timelines for exchanged products may vary depending on availability and location
Important Note
• We reserve the right to reject any exchange request that does not meet our policy requirements
• Our decision in such cases will be final and binding