📦 Exchange Policy – Modgil Store
At Modgil Store, we value your satisfaction and want to make sure you get exactly what you ordered. Please read our exchange policy carefully before making a request.
KINDLY NOTE :-
• For COD (Cash on Delivery) orders, ₹150 shipping charges must be paid in advance. The remaining amount will be payable at the time of delivery.(Non-refundable)
• For international orders, shipping charges will be calculated based on the parcel weight and destination country.
🔁 When is Exchange Allowed?
We offer exchanges only in the following cases:
- You received the wrong item or model.
- There is a fitting issue (e.g., phone case doesn’t fit the model you selected).
🎥 Unboxing Video is Mandatory
To be eligible for an exchange, you must provide an unboxing video that:
- Shows the sealed package being opened.
- Clearly displays the issue with the product.
⚠️ No exchange will be accepted without a proper unboxing video.
📩 How to Request an Exchange
- Record the unboxing video while opening your package.
- Contact us within 24–48 hours of delivery via email or WhatsApp.
- Share: The unboxing video (file or link), Your order ID, A brief explanation of the issue.
Once our team reviews and approves your request, we’ll guide you through the exchange process.
Replacement Time Frame: If replacements are accepted, then It will get delivered to you within 5-7 working days.
Refund policy: Only exchange available. No refunds will be processed.
Exchange policy: We have a 7-days of exchange policy
Shipping policy
- Orders may or may not be processed within 1–2 working days, depending on availability and order volume.
-We do not guarantee any specific delivery date. We can only provide an estimated delivery timeline.